TERMS & CONDITIONS – THE CUSHION GUYS
Welcome to our website. By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.
The terms “The Cushion Guys”, “we”, “us”, or “our” refer to the owner of the website, registered at:
2B Laporte Way, Luton, Bedfordshire, LU4 8RJ
The term “you” refers to the user or customer of our website.
The content on this website is provided for general information and use only. It is subject to change without notice.
We do not guarantee that the website will always be available or uninterrupted. Access may be suspended or restricted for maintenance or updates.
Unauthorised use of this website may result in a claim for damages and/or be a criminal offence.
All content on this website, including design, layout, graphics, and text, is owned by or licensed to The Cushion Guys.
You may not reproduce, distribute, or use any content without our written permission.
We aim to ensure all product descriptions, images, and pricing are accurate. However:
Colours may vary slightly due to screen settings
Measurements must be checked by the customer before ordering
We reserve the right to amend product details without notice
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Payment must be made in full at the time of purchase.
All cushions are made to order based on the specifications provided by the customer.
As such:
Custom-made items are non-refundable and non-returnable unless faulty or incorrect
It is your responsibility to ensure all measurements and specifications are accurate before ordering
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
Couriers
Weather conditions
Supply chain issues
Customs clearance
Risk in the goods passes to you upon delivery.
For orders delivered outside of the United Kingdom:
Customs duties, taxes, and import charges are not included in our pricing
These charges are the responsibility of the customer
We are not responsible for delays caused by customs processes
We only accept returns on non-custom items within 14 days of delivery, provided they are:
Unused
In original condition
Refunds:
Will exclude delivery costs unless the item is faulty or incorrect
Will be processed once the item has been received and inspected
If you receive a faulty or incorrect item, you must notify us within a reasonable timeframe.
We will offer:
A replacement
Repair
Or refund where appropriate
To the fullest extent permitted by law, The Cushion Guys shall not be liable for:
Indirect or consequential loss
Loss of profits or business
Any damages arising from use of this website or products
Nothing in these terms limits your statutory rights.
This website may include links to external websites. These are provided for convenience only.
We do not endorse and are not responsible for the content, security, or privacy of third-party websites.
We are committed to protecting your personal data.
We comply with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
We do not sell or distribute your personal information without your consent unless required by law.
This website uses cookies to monitor browsing behaviour and improve user experience.
By using this website, you consent to the use of cookies in accordance with our Privacy Policy.
We take appropriate measures to protect your information through physical, electronic, and managerial procedures.
However, no method of transmission over the internet is completely secure.
We reserve the right to update these Terms & Conditions at any time without notice.
Your continued use of the website constitutes acceptance of any changes.
These Terms & Conditions are governed by the laws of:
England
Scotland
Wales
Northern Ireland
Any disputes will be subject to the jurisdiction of the UK courts.
